Fully Jarvis Desk showing ASR error. How can I fix it?

desks
(Sam Solomon) #1

This morning I was working on wire management for my new Jarvis standing desk. Since sorting out the shipping issues, I’ve become a big fan of the desk. However, the wire management leaves something to be desired.

Anyways I was working to seeing how height changes adjusted the cables and accidentally pulled the power cable out while the desk was moving up.

Without power the desk obviously stopped, but when I readjusted the cables and plugged them back in. The programable handset simply showed the letters ASR.

Any Jarvis owners have any idea what is happening here?

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(Sam Solomon) #3

OK, I’ve figured it out after a little research.

Just hold the down arrow until it gets to the bottom and hold it for about 20 seconds once the desk goes as low as it can. After that the error should disappear and the handset will go back to normal.

While the ASR error is showing none of the programmed keys will work and the desk will move slower than usual. The above advice should fix the issue though.

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(Carlos Nascimento) #4

Thanks, your solution also worked for me. It happened right after I briefly disconnected to adjust the cables. All fixed now.

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